Home : ALUMNAE : Hollins Information System FAQ : Problems logging in?

Alumnae Relations
Hollins University
P.O. Box 9629
Roanoke, VA 24020-1629
(540) 362-6498
(800-Tinker1)
alumnae@hollins.edu

Hollins Information System FAQ:
Alumnae/i having problems logging in

Error message: "This page cannot be displayed either due to technical difficulties from the website, or you need to adjust your browser settings."

Possible solutions:

Make sure you're using a recommended browser

Make sure you have not disabled "pop-ups" on your computer.
Anti-pop-up applications installed on your computer may interfere with HIS.

Try to log in using a different computer.
This may sound like a long shot, but sometimes it works!

Our database may be down.
The information in HIS is live from our database. If our database goes down, HIS is also down. This happens rarely, but it could be the reason for your problem. Please come back and try again later.

Our web server may be down.
This situation is temporary if it does occur. Please check back at another time.


Error message: "Invalid user ID or PIN."

Possible solutions:

  • Include the leading zeros or the leading "A" or "@" if you have them in your ID. DO NOT enter dashes or hyphens.
  • Enter numbers only for your PIN.
  • You may be locked out for attempting to log in too many times and failing. Contact Alumnae Relations at alumnae@hollins.edu or (800) 846-5371 for assistance. When contacting us, please provide your full name, class year, major, and birth date.
  • "NUM LOCK" is off on your keyboard. You need to have "NUM LOCK" on so that you can type in your ID and PIN. The "NUM LOCK" key is above your keypad and should have a light that indicates it is on.
  • You may be using the wrong User ID. Please contact Alumnae Relations at alumnae@hollins.edu or (800) 846-5371 to confirm your ID. When contacting us, please provide your full name, class year, major, and birth date.
  • We may have a different number set up for your PIN other than your birth date. Please contact Alumnae Relations at alumnae@hollins.edu or (800) 846-5371 to confirm. When contacting us, please provide your full name, class year, major, and birth date.
  • We may have your birth date incorrect in our records. Please contact Alumnae Relations at alumnae@hollins.edu or (800) 846-5371 to confirm. When contacting us, please provide your full name, class year, major, and birth date.

Error: A blank page or no page comes up at all when you click on the link for HIS.

Possible solution: If you are using a PC, you may need to install the latest “critical updates” for Windows. You may also want to install the “recommended updates” as well. Click the Start button, click All Programs, and then click Windows Update.