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Wyndham Robertson Library
Roanoke, VA 24020
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The Interlibrary Loan (ILL) Department requests library materials from, and supplies materials to, other libraries. Our mission is to provide members of the Hollins community with research materials not owned by libraries on this campus.
Current employees, faculty, staff, graduate and undergraduate students of Hollins University.
ILLiad is the Wyndham Robertson Library's Web-based interlibrary loan service. ILLiad allows you to place and track requests for journal articles and books not available at the Wyndham Robertson Library.
You must register online the first time you use ILLiad. Go to the First-Time User page to get started. Please register only one time.
Your username and password allow us to give you secure access to information about your interlibrary loan requests. You can also edit your personal information such as your address or phone number.
Your username is your hollins.edu email address. Your password can be anything you like. However, no one but you will know your password, not even the library staff. The password you set is stored in an encrypted file.
If you forget your username, please email us at firstname.lastname@example.org or call 540-362-6239 for assistance.
If you forget your password, click on the "Forgot your ILLiad username or password?" link on the ILLiad logon page. Enter your username and an email will be sent to you. Click the link in the email, and set your new password. Then you will be logged into your ILLiad account. To help you remember your password next time, you can click on Change Password and enter a password hint.
If you use the Forgot your ILLiad username or password? feature to reset your password, and you get an error message (such as "Invalid session id"), then delete cookies from your browser and try again
Also note that the link in the password reset email is only good for one hour. If it has been more than one hour since you received the email, request another one on the Password reset page. If you have further questions, please contact us at 540-362-6239 or email@example.com.
Click on Change User Information under the Tools heading. Make any necessary changes and click Submit Information.
You need a Web browser that can handle forms, tables, and preferably Cascading Style Sheets (CSS). We recommend the current versions of either Microsoft Internet Explorer or Mozilla Firefox. In order to use electronic delivery, you must also have Adobe Reader.
For assistance with installation or upgrading of software, Hollins University users can contact the Computer Services Help Desk at 540-362-7777 or firstname.lastname@example.org.
The technology that we use sends a Session ID to be stored on your machine. You can refuse this cookie and still be able to use ILLiad without any problems.
Interlibrary loan is a service provided to current Hollins students, faculty and staff for academic and research needs. Materials commonly obtained via Interlibrary Loan include: books, articles, book chapters, films, sound recordings, and theses.
NOTE: we cannot order
Films, sound recordings, and theses may take a longer time to borrow, because of limited availability and/or some libraries' inability to lend these materials. If you need other types of material, such as entire issues of periodicals, music or play scripts, newspapers, reference books, or microfilm, please contact the ILL coordinator about such a request. Because other libraries are often not able to lend these materials, we may have to make special arrangements to borrow them. The conditions of inter-library loan services are set by national and regional codes as well as by the policies of each lending library.
Please consult a reference librarian about any material not held by this library: we will help you consider all of the possible sources.
How do I edit a request?
Click on Outstanding Requests under the View heading. Click on the Transaction Number of the request you wish to edit. If the request has not already been sent to another library, you can edit it by clicking on the Edit Request link at the top of the page. Click Submit Request when you are finished.
How do I cancel a request?
Click on Outstanding Requests under the View heading. Click on the Transaction Number of the request you wish to cancel. Click the Cancel Request link at the top of the page.
How do I resubmit a cancelled request?
Click on Cancelled Requests under the View heading. Click on the Transaction Number of the request you wish to resubmit. Click the Resubmit Request link at the top of the page. Make any necessary changes to the request, then click Submit Request.
ILL is limited at 15 open requests per patron. An open request is any book you have requested, or requested and received; it is also any journal article that you have requested but not yet electronically received. Book requests are closed only when the book has been returned to Wyndham Robertson Library.
We may contact you to confirm your need for certain materials, particularly if materials are difficult to obtain or you have submitted a large number of requests.
Interlibrary loan is usually free. We always order from free lending libraries that own the particular material. If there are no free lending libraries, we may email you regarding any costs before proceeding.
NOTE: You are liable for any charges related to overdue, lost or damaged items. Because ILL violations affect our borrowing privileges for all Hollins users, any charges for violations must be paid promptly. Fine amounts are determined by the lending library, and in accordance with the National ILL guidelines, the lending library may impose additional fees to cover the administrative costs of replacing items.
Current copyright law prohibits ordering more than 5 articles from one journal title from within the last 5 years. For this reason, patrons may be asked to limit requests from a particular journal title.
Items borrowed through interlibrary loan must be used in such a way that does not violate the principles of Fair Use.
Interlibrary loan requests are usually sent to the prospective lending library within 24 hours. Note: as of January 2014, due to staff cutbacks we are no longer able to guarantee 24-hour service. For the fastest service, submit your orders as early in the semester as possible.
Article requests are usually received in 1-2 weeks (sometimes sooner). Books not owned by the Wyndham Robertson Library take longer to arrive (via U.S. Mail or UPS); we suggest that you expect a book request may take 2-4 weeks. If you need an item by a particular date, please contact us to make sure that we can meet your deadline: call us at 540-362-6239 or email@example.com.
Arrival time depends on several factors, including whether the item is immediately available, the transit time, and hours of operation at both ends of the transaction. Occasionally we are unable to fill a request and will inform you if this is the case. Notification will be by phone or email when items are received.
Only the requests you submitted after ILLiad was launched on September 1, 2010, will be in the ILLiad database.
The lending library determines the length of the loan period for books, usually between two and six weeks.
Many libraries do not allow renewals, so patrons are advised to plan their research and complete the use of ILL materials before the due date.
To request a renewal, click on Checked Out Items under the View heading. Click on the Transaction Number of the request you wish to renew. Click the Renew Request link at the top of the page.
Please pick up and return materials at the Wyndham Robertson Library's first floor Circulation Desk.
Contact the Inter-Library Services Department at firstname.lastname@example.org or 540-362-6239.